SCAM: AliExpress buyer protection, lost packages, no refunds

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Expand view Topic review: SCAM: AliExpress buyer protection, lost packages, no refunds

Re: SCAM: AliExpress buyer protection, lost packages, no refunds

by Din » 2020-7-22 15:27

I have waited 97 days with no refund for 60 day buyer protection order.

Re: SCAM: AliExpress buyer protection, lost packages, no refunds

by Psy » 2020-7-21 19:26

I'm having the same issues. Purchased under a 60 day guarantee and its been 80 days and they refuse to give me a refund. I've filed a BBB complaint.

Re: SCAM: AliExpress on-time delivery guarantee refunds

by Santeri » 2020-7-6 08:22

This is strange. Some products seem to have delivery time guarantee Image and some don't Image Are you seeing this, too? Or is it just my account?

Re: SCAM: AliExpress on-time delivery guarantee refunds

by Dane » 2020-7-5 18:51

Looks like these problems are global and many people are loosing AliExpress packages all over the world. One of my packages with 60 day buyer protection is now over 100 days due, dispute is open but AliExpress is doing nothing to process it and refund me. I also heard that they have closed accounts of people who have opened disputes. Have you had any luck with your disputes lately?

Best,

Dane

Re: SCAM: AliExpress on-time delivery guarantee refunds

by Santeri » 2020-7-4 15:09

It has been bad only this year at least for me, and I have ordered over a dozen items.

Re: SCAM: AliExpress on-time delivery guarantee refunds

by Nadine » 2020-7-3 07:47

I received 2 packages in March 2018 in only 11 weeks.

Re: SCAM: AliExpress on-time delivery guarantee refunds

by Santeri » 2020-7-2 16:40

Nadine wrote:
2020-7-1 05:47
I have received everything I have ordered quickly to my country Austria.
Interesting. When was that?

Re: SCAM: AliExpress on-time delivery guarantee refunds

by Nadine » 2020-7-1 05:47

I have received everything I have ordered quickly to my country Austria.

Re: SCAM: Aliexpress guaranteed delivery time

by Frederik » 2020-6-30 22:16

Xinhua wrote:
2020-6-30 19:18
If you want to be sure you get your product or at least your money back, don't use aliexpress.
That is a solid piece of advice. AliExpress customer service is the best. If you ever get pass the brain dead chat bot EVA, Customer Service Agents are even worse. Here are some of the best copy pastes I have received:
AliExpress wrote:I apologize but that's all that we could do with this order for now.
AliExpress wrote:Please wait for 24-48 hours more.
AliExpress wrote:I apologize if you have not received your order yet. Please accept my sincerest apologies. AliExpress wants nothing more than you receiving your order. It breaks our hearts that the Corona virus has cause your order's delivery to be delayed.
AliExpress wrote:Please wait for 48 hours more.
AliExpress wrote:Nobody knew that there will be a pandemic so we couldn't have changed that beforehand. I humbly ask for your patience and understanding.
AliExpress wrote:Please note that orders has been delayed due to the corona virus so please wait patiently. it'll be given a new delivery date. if the package still does not arrive then you could file a dispute.
AliExpress wrote:After checking, I find your dispute is in progress. But do not worry. A speed-up work order has been submitted. Your dispute will be followed up by our expert within 48 hours. Your patience is appreciated.
They keep copy-pasting this nonsense for you until you finally realize, that they don't have any power or means to help customers other than trick them to wait 2 days more for a miracle that will never come. Pure waste of time.

Re: SCAM: Aliexpress guaranteed delivery time

by Santeri » 2020-6-30 19:47

Xinhua wrote:
2020-6-30 19:18
Smart aliexpress sellers make opening dispute impossible. Before buyer protection runs out, they extend the Buyer Protection for the order and that will prevent opening dispute until the extended buyer protection runs out. I don't know how many times they can do it, but if there are no limits, then you will have to wait forever you money back and you will never be able to open a dispute to get a refund.
In the past 3 months over 50% of my AliExpress packages have been lost on their way to Europe. And now they stopped disputes and refunds? I just tried and got offered some coupons instead of my money back, unless I want to wait forever.

Dear AliExpress, WTF I do with your coupons when your packages are anyway lost in transit? Get more coupons?

I think I am done with AliExpress.

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