According to the conditions, the buyer is eligible for a full refund in case
with the following exceptions1. You didn't receive your order within the guaranteed delivery time.
To get a full refund, you need to file a dispute and there is the catch. The options for requesting a full refund based on delivery time guarantee are completely missing. If you have received the item, there is no way to request refund as you can see from the following dispute options:1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
3. Other exceptional circumstances outside the control of AliExpress.com
4. Unauthorized charges made to your bank account (e.g. if you bypassed AliExpress and made a payment directly to the seller)
According to the guaranteed delivery time conditions, it should not matter whether the item is delivered or not:
In case you have not received the item, your only option is to select "Logistic tracking problem" as all the other reasons invalidate your request and lead to an automatic rejection as if it was your own fault:
Logistic tracking problem requires you to further specify the reason, and as you can see there is nothing about guaranteed delivery time.
Some sellers don´t actually deliver anything
Some Aliexpress sellers use the purchase protection and guaranteed delivery time to scam their customers. They do not send any products. When the customer complains, they are advised to wait a few weeks more with some vague excuses until the purchase protection runs out. After that the seller stops answering messages and keeps the money. The only way you can fight these scammers is filing a dispute immediately after the guaranteed delivery time has expired and insisting a full refund. They will try to convince you to cancel your dispute and wait for a bit longer, but if you do that, you will lose your money.
So far the following Aliexpress stores have scammed us: