Aliexpress guaranteed delivery time is a scam

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Santeri
Posts: 96
Joined: 2017-7-5 09:58

Aliexpress guaranteed delivery time is a scam

Unread post by Santeri » 2019-1-24 13:40

Aliexpress on-time delivery guarantee is usually 60 days, 90 days to Russia or 120 days to Brazil.
Aliexpress 60 days on-time delivery guarantee According to the conditions, the buyer is eligible for a full refund in case
1. You didn't receive your order within the guaranteed delivery time.
with the following exceptions
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
3. Other exceptional circumstances outside the control of AliExpress.com
4. Unauthorized charges made to your bank account (e.g. if you bypassed AliExpress and made a payment directly to the seller)
To get a full refund, you need to file a dispute and there is the catch. The options for requesting a full refund based on delivery time guarantee are completely missing. If you have received the item, there is no way to request refund as you can see from the following dispute options:
Aliexpress reasons for refund if the item is delivered According to the guaranteed delivery time conditions, it should not matter whether the item is delivered or not:
Aliexpress on-time delivery conditions are pure bullshit In case you have not received the item, your only option is to select "Logistic tracking problem" as all the other reasons invalidate your request and lead to an automatic rejection as if it was your own fault:
Aliexpress reasons for refund if the item is not delivered Logistic tracking problem requires you to further specify the reason, and as you can see there is nothing about guaranteed delivery time.
Aliexpress logistic tracking problem reasons Some sellers don´t actually deliver anything

Some Aliexpress sellers use the purchase protection and guaranteed delivery time to scam their customers. They do not send any products. When the customer complains, they are advised to wait a few weeks more with some vague excuses until the purchase protection runs out. After that the seller stops answering messages and keeps the money. The only way you can fight these scammers is filing a dispute immediately after the guaranteed delivery time has expired and insisting a full refund. They will try to convince you to cancel your dispute and wait for a bit longer, but if you do that, you will lose your money.

So far the following Aliexpress stores have scammed us:
What kind of Aliexpress scams have you encountered? Do you know any other stores to avoid?



SheikhLukman
Posts: 1
Joined: 2019-2-27 06:58

Re: Aliexpress guaranteed delivery time is a scam

Unread post by SheikhLukman » 2019-2-27 07:08

I think you have misguided by someone. I am doing work with AliExpress as their affiliate and also have gotten too many products as their customer and did not have observed such activity you discussed here. They are doing their business on proper plans and can't do such things to make their business lost full. Also, there are many investors have done their business with AliExpress by getting help from [url=https://businessplanner.ae/]business plan consultants[/url] to observe the criteria of making business.

Santeri
Posts: 96
Joined: 2017-7-5 09:58

Re: Aliexpress guaranteed delivery time is a scam

Unread post by Santeri » 2019-3-14 10:29

SheikhLukman wrote:
2019-2-27 07:08
I think you have misguided by someone. I am doing work with AliExpress as their affiliate and also have gotten too many products as their customer and did not have observed such activity you discussed here.
Thanks for sharing your views. The post was based on my own firsthand experience, so nobody was misguiding me. It would be interesting to know
  1. If you ship a product to your customer and it does not arrive within guaranteed delivery time, do you refund customers automatically or ask them to wait longer?
  2. How can your customers file a dispute in Aliexpress regarding exceeding guaranteed on-time delivery time?
I am not claiming that all the affiliates are cheats, but some of them certainly are, and the broken on-time delivery guarantee system facilitates such scams.

Cheers,

Santeri

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